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Terms and Conditions

These Terms and Conditions and our ICT acceptable use policy govern your use of the website (Facilities Site). Please read them carefully. If you do not agree to these Terms and Conditions and/or our ICT acceptable use policy, please do not register for or use the Facilities Site.

1. Use of the Facilities Site

The Facilities Site is provided to you free of charge for your use to manage your interactions with the RAL Facilities (ISIS Facility and Central Laser Facility, we or us) subject to these Terms and Conditions and our ICT acceptable use policy.

The Facilities Site is made up of a number of sites, including for example, Visits Request System (Accommodation & Travel requests), Facility Safety Test System, ISIS Experimental Risk Assessment System, ISIS User Check.

Please note that the Proposal Systems and My Details ( are also operated by STFC and we may redirect you to these sites to manage your account and/or proposals.

2. Registration

You must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

3. Password and security

When you register to use the Facilities Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting the relevant User Office (see below for contact details) immediately.

If we have reason to believe that there is likely to be a breach of security or misuse of the Facilities Site, we may require you to change your password or we may suspend your account.

4. Use of your information and your preferences

STFC uses the information provided by you via this website for the purposes of administering your experiment and/or visit and this information may be shared with Diamond Light Source Ltd. of which STFC is a major shareholder, and with other UK Research Councils and the Wellcome Trust to provide information for facility funding processes. It may be used, and shared with other organisations outside of STFC, only to enable administration and delivery of the services I have requested or for the lawful, disclosed purposes of STFC.

To meet the Research Councils' obligations for public accountability and the dissemination of information, certain details may be made available on the Research Councils' web sites and other publicly available databases, and in reports, documents and mailing lists.

This information will be stored manually or electronically and any personal information provided will always be processed in accordance with the UK Data Protection Act 1998.

STFC Privacy Statement

5. Cookies

"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more on Facilities Site uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online interactions and to enable traffic monitoring.

6. Amendments

We may update these Terms and Conditions from time to time and any changes will be notified to you via a suitable announcement on the Facilities Site. The changes will apply to the use of the Facilities Site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Facilities Site. If you continue to use the Facilities Site after the date on which the change comes into effect, your use of the Facilities Site indicates your agreement to be bound by the new Terms and Conditions.